Client's Charter Achievement

No.

REVERSE DEPARTMENT/AGENCY

2019  ACHIEVEMENT
(January until Ogos)

2019 ACHIEVEMENT PERCENT(%)
(January until Ogos)

1.

Undertake the work of collection and disposal of solid waste: -

1. At Gerik state in public places and centralized trash – every day.

1. Housing Areas – 3 times a week.

a) 240 days

     b) 95 rotation

100%

100%

2.

Carry out cleaning drains:-

1. Night Market/Wholesale Market – every day.

1. Others tempat – 2 times a week

a) 215 days

b) 70 times

100%

100%

3.

Carry out cutting grass works – 1 time a week

Road Shoulders : 272,068 meters square

Open Places : 83,214 meters square

75%

75%

4.

Submit a plan review of building plans for planning permission, work plan and the plan of land roads and drainage to the Unit One Stop Centre (OSC) within 25 days.

8

 100%

5.

Process Approval Application for additional plans and transfers of ‘dwelling houses and shop houses in 14 days'.

8

100%

6.

Approval of business licence within 30 days.

119/119

100%

7.

Manage payment for 7 days of the Gerik area and 14 days outside the Gerik.

29/29

100%

8.

Estimated tax bills issued a first half before January 15 each year.

6218

100%

9.

Manage and take action on questions and complaints within 3 working days.

15

100%